Digital Solutions for the Service Lift Industry

Do You Look After Operations In The Lift Industry?

Improving technologies in the maintenance and modernisation segments unlocks new opportunities for
sustainable growth.

Internal & Customer Portals

Customers now want information at their fingertips 24/7. Service information such as, work order, maintenance, or lift status are the most common. Having this available internally to all staff can also claw back valuable admin time.

Equipment status/details

Service operations (i.e. callouts, maintenance, and repairs)

Documents (i.e. contracts, invoices, and worksheets)

Dynamic reports (i.e. work history, expenditure, uptime and first-time-fix)

Workforce Management Software

Keep your field service team of engineers/technicians happy and efficient whilst benefiting from automated scheduling, an improved SLA performance and customer satisfaction.

Word order management (all job types, invoices, quotations, etc.)

Employee management (expenses, leave, etc.)

Field workforce tracker (geo-location, travel, tickets etc.)

Job management (historical data, reporting, sign off, lead generation etc.)

Process Automation & Software Integration

Synchronise all moving parts when delivering lift service; from the moment a customer calls to having a case closed and an invoice is sent. Ficode estimate a reduction of almost 50% in time and resource by implementing a process automation and/or software integration solution.